Rethinking the Economy

As we saw in the last post, one reason computerizing healthcare records can be a disaster is that the people designing the software don’t pay attention to how people will actually use it.
Some software designers argue that the way to avoid this mistake is to use “user-centered design.” Don’t assume that nurses in a hectic [...]

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If you want to buy a car, you can choose it yourself. Sure, you can get advice from your uncle, who’s like your own personal Car Talk (only without an off button). Or you can watch TV ads that teach you how buying the right ride will bring fun into your life and [...]

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